About this Job
Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Assistant Lettings Manager/Valuer. This is a full-time, permanent position located at our City Centre branch with a realistic OTE range of £36,000 - £40,000.
The Assistant Lettings Manager/Valuer plays a key role in driving organic business growth for the City Lettings Department. This is a commercially focused role responsible for generating new business opportunities, winning instructions, conducting market appraisals and supporting the delivery of strong departmental performance. Working closely with the Head of City Lettings, the position acts as a senior support function and second-in-command within a high volume, fast paced environment.
Key Responsibilities
Generate new business through proactive outreach, landlord engagement and portfolio growth activity.
Conduct market appraisals, pitch our services confidently and convert valuation opportunities into instructions.
Drive revenue through effective fee negotiation, confident objection handling and strong commercial decision making.
Support the Head of City Lettings with day to day departmental performance and act as senior cover when required.
Lead by example in maintaining service standards, compliance expectations and operational discipline across the team.
Build strong relationships with landlords, tenants and key third party partners to support service delivery.
Monitor team KPI's and contribute to department targets, lettings performance metrics and income goals.
Support and coach Lettings team members to strengthen capability and drive high performance across the department.
Ensure accurate use of CRM platforms, online booking systems and marketing portals.
Produce reports, track performance data and support operational decision making
Bring new properties to market with accurate pricing, compliant documentation and high quality marketing standards.
Update landlords proactively with viewing feedback and recommend pricing adjustments where appropriate.
Skills and Experience
Proven experience in residential lettings or sales, ideally within a city centre or high-volume environment.
Demonstrated track record of business development, landlord acquisition and portfolio growth.
Experience operating at a senior or supervisory level with the ability to support or lead others.
Confident communicator able to influence landlords, negotiate fees and present service propositions effectively.
Target driven with strong commercial awareness and the ability to work to KPIs and revenue objectives.
Familiarity with using CRM platforms and property portals.
Strong organisational skills with the ability to make decisions independently and manage competing priorities.
Proactive, driven and comfortable working without constant supervision.
Skilled at converting valuation opportunities and overcoming landlord objections.
Excellent interpersonal skills with the ability to work effectively within a collaborative team environment.
Demonstrated leadership capability with the confidence to set standards, influence performance and support team development.
At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here's what you can look forward to:
Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
Our Employee Assistance Programme offers free counselling support sessions.
Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
Get the latest gadgets and appliances with our Smart Tech Scheme.
We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
We offer enhanced Family Friendly Leave for maternity, paternity, adoption & IVF.
You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
Celebrate your loyalty with special days and celebrations for length of service.
Planning for retirement? We've got you covered with that important pension pot.
We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
And of course, we like to have a little fun too! Our comp
any socials bring our people together. So work hard and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Full training will be given to ensure you are fully conversant with regulations surrounding lettings.
Join us and experience a workplace that truly values you. Apply today!
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