Sales Office Manager Location: Wrexham, North Wales (commutable from Chester, Shrewsbury, Oswestry, Buckley, Mold, Saltney, and nearby areas) Contract: Full-Time, Onsite (5 days/week) Salary: £35,000 - £40,000 pa commission Trek Recruitment is excited to partner with a leading Wrexham-based manufacturer to recruit a dynamic Sales Office Manager for their team. We are looking for a solid office/inside sales/telesales manager, someone who displays a strong understanding of KPIs, call rates, CRM, conversion analysis, sales reporting, and telephone-based sales coaching experience. THE ROLE We see this role as an integral part of the overall sales approach, requiring a hands-on team manager who is more “salesy” / sales minded and has good experience managing an internal or customer services team, developing the team with structure. This is not an operations manager role but a pivotal position focused on driving sales performance and team growth. You will lead a team of 6 (2 Customer Service Advisors, 4 Internal Sales staff) to achieve sales targets and elevate customer satisfaction. * Develop and implement strategies to hit sales and margin targets. * Lead internal sales operations with a focus on telephone-based sales coaching. * Manage and grow relationships with an established client roster. * Use CRM systems (HubSpot preferred) to maintain accurate records and track performance. * Analyse call rates, conversion data, and KPIs to drive performance improvements. * Provide weekly/monthly sales reports to monitor progress and inform strategy. * Deliver exceptional customer service across all communication channels. * Conduct regular team performance reviews, fostering professional growth and team structure. * Collaborate with leadership to optimise customer experience processes. * Provide expert product and service guidance to clients. YOU * Proven experience in sales leadership, particularly in inside sales or telesales management. * Strong understanding of KPIs, call rates, CRM systems, conversion analysis, and sales reporting. * Hands-on experience managing and coaching internal sales or customer service teams with a structured approach. * Passion for surpassing sales targets with a customer-first, “salesy” mindset. * Strong proficiency in Microsoft Office and CRM systems (HubSpot a plus). * Manufacturing industry experience advantageous but not essential. BENEFITS * Holiday allowance increasing with service. * Competitive pension contributions. * Health cash plan and Employee Assistance Program. * Wellbeing and financial education support. * Salary sacrifice schemes. * Professional growth as a core focus