Job Title: Registered Manager
Reports to: Operations Manager/Director
Works with: Care Enablers, Team leaders, clients and relatives, adult services and other professionals Hours: 40hours per week Rate of pay: Salary see contract Other benefits: 30 days holiday (incl. Bank Holidays) or in line with length of service as per Staff Handbook, Employer's Pension Scheme
Role Description:
To manage the service in accordance with company policy, CQC standards, local authority performance measures and minimum quality standards to ensure the delivery of an excellent care service
Duties:
1. Monitor complaints and Safeguarding's ensuring policies and procedures are followed. Respond to serious complaints, liaise with multidisciplinary agencies as required.
2. Deal with emergency situations and support staff when these occur.
3. Monitor staffing levels and support deputy managers to ensure adequate staffing on site, monitor holiday, sickness, staff exits
4. Support in the recruitment of new staff (conducting interviews) and undertaking exit interviews for leavers as required
5. Identify training gaps for staff. Review training attendance and identify non-compliance
6. Ensure the company can always demonstrate CQC compliance, ensure notifications are completed as required, undertake CQC inspections
7. Comply with current Health and Safety legislation and report any breaches of the Organisation's Code of Practice, as set out in its instructions.
8. Undertake such other duties allocated by the Operations Manager
9. Maintain good relationships with key agencies such as commissioners, Social Services /Community Mental Health Teams and Health Authorities and liaise with these to ensure that we receive the appropriate assistance from all involved
10. On call out of hours duty
11. Monitor & ensure excellent operational carer standards are delivered
12. Report any changing needs or concerns regarding the service
13. Undertake training as and when required
14. Ensure training and induction of all new staff as per company procedures
15. Complete credit control as instructed
16. Follow monthly action plans and meet monthly targets
17. Ensure medication procedures are followed by all staff to ensure all clients are safe and well. Support deputy manager to investigate serious errors
18. Carry out supervision meetings and annual Appraisals with everyone in your team in line with policies
19. Hold Team Meetings regularly. Attend meetings with stakeholders and contract monitoring meetings as required
20. Ensure that any service user issues/complaints and safeguarding issues are followed up with support from the Operations Manager and HR consultant as required
21. Liaise with the HR Team to ensure the smooth integration of new Care and Support workers into the care team
22. Ensure that any staff performance/conduct/disciplinary issues are followed up with support from the Operations Manager and HR consultant as required
23. Ensure all essential reports are completed as required by specific deadlines. i.e. period figures, quarter workbooks, contract monitoring etc
24. Support staff to liaise with Adult Services, Health Centres, OT services, local third sector services and the local community to promote optimum service user outcomes
25. Attend management meetings as required
26. Manage all holiday bookings within your management team ensuring that there is sufficient cover at all times and providing cover if required
27. Provide on-call cover as required and in support of absence of team members
28. Attend multidisciplinary meetings as required
29. Provide any support or guidance needed to ensure the care service including the building provide a safe working environment for all who work and live in it
30. Manage all aspects of kitchen team including audits, ordering, paperwork reviews and Health and Safety, Apetito ordering, staffing and training
31. Regularly review suppliers and costs
32. Manage budgets for the financial year
33. Market and sell void rooms, including direct marketing, social media, commissioners, hospitals, GP surgeries and identifying other leads
34. Oversee maintenance of property and gardens, including organising refresh of void rooms, furniture replacement and repair, legionnaires testing, property walk rounds with maintenance, staffing, ordering and other maintenance related activities for the upkeep of the property
Person Specification
Essential
Hold an NVQ/QCF or Health and Social Care Diploma in Care at level 3 or a level 5 Diploma in Leadership in Health and Social Care or RMA
Significant Care Experience
Proven management or supervisory experience in relevant care setting
Experience of working with the elderly or person with disabilities
Experience of working on your own without supervision
Accurate record keeping
Flexible approach to working
Excellent verbal and written communication skills
Team player
Ability to work in a busy pressurised environment
Excellent administrative skills and commercial awareness
Ability to work under pressure and meet deadlines
Ability to organise and prioritise own workload
Ability to lead, motivate and manage a staff team
Reliable, Honest and Motivated
Excellent interpersonal skills and telephone manner
Interests in concerns affecting the elderly
A caring and professional approach to ensure privacy and dignity of clients
Ability to remain calm in an emergency and/or distressing circumstances.
Ability to maintain confidentiality
Positive with a 'can do' attitude
Prepared to work on a rota basis
Desirable
Experience of working in a care home
Experience of dealing with upset, difficult or confused clients
Previous experience as a manager
IT skills (MS Word & Outlook)
Flexibility to cover other services as and when needed
Key Performance indicators
Demonstrate CQC compliance within all services under your management team
Client wellbeing is prioritised and evident through quality audits
Support is provided to staff as issues arise and contact with adult services, OT's, district nurses, health professionals, family of service users and other professional is made as required
Ensure Co-ordination is managed to ensure rotas are communicated on at least a weekly basis and absence and illness are covered accordingly
Ensure all staff are aware of professionalism when at work and maintain a polite and welcoming manner when meeting and greeting people and in all communications
Ensure payroll duties are completed and time records are confirmed prior to being passed onto the finance team, investigate any potential fraudulent entries
A good example is lead through professional conduct at work and confidentiality and equality are upheld at all times
Support staff to ensure all concerns and accidents are investigated and dealt with promptly to ensure safe practice and no risk
Support deputy manages to ensure all complaints are dealt with immediately and appropriate investigation and communication is made in compliance with CQC requirements
Clean desk policy is enforced and work space is kept clean
Any breakages or faults with equipment are reported immediately
Job Types: Full-time, Permanent
Pay: From £45,000.00 per year
Work Location: In person