Job summary
We are a busy friendly practice in Dartford, looking for a P/T Receptionist to join our team, job is very rewarding.
Main duties of the job
This role involves booking and cancelling patient appointments, prescriptions, new registrations, scanning and varied admin tasks.
About us
We are a friendly practice consisting of 9,000 patients. We have GP's, Nurses, Physios, Pharmacists, HCA's, we have 6 P/T Reception staff, & a Secretary.
Job description
Job responsibilities
1. To have a thorough knowledge of and follow all Practice procedures and protocols and maintain up-to-date knowledge of changes in protocols.
2. To work in accordance with written protocols
3. To pull/file notes if required
4. To file post in medical records (if necessary)
5. To scan letters to patient notes
6. To Read Code information on to patients computer records from scanned documents as requested by relevant GP or via other sources including encounters in person or via telephone as required and by following appropriate protocol
7. To contact patients on the telephone as requested by GP and recording encounter data as appropriate
8. To check for active actions in mail manager and action accordingly, set future recall or contact patient either by telephone or in writing asking them to repeat test. Book patient a repeat appointment with phlebotomist as appropriate
Reception
9. Welcoming patients
10. Generating repeat prescriptions according to Practice protocol
11. Handing completed repeat prescriptions to patient and checking name and address.
12. Be able to cover all reception positions as necessary
13. Ensure sound knowledge of Practice boundary
14. Inform patients of test results either in person or on the telephone as per the Practice protocol
15. Fax requested information when required following the Practice protocol and ensure that the fax is being sent to a safe haven.
Appointments:
16. Process appointment requests for present and future appointments from patients by telephone and in person following the Practice Appointments protocol
17. Cancelling appointments and clinics at short notice when required
18. Process home visits requests from patients according to the Practice protocol
Person Specification
Qualifications
Essential
19. Must be computer literate but we are happy to train on our Emis system.
20. Candidates must be available to cover sickness and holiday - Sometimes at short notice.
Desirable
21. Previous experience desirable but more be team player, willing to learn and can multi task.