Job Title: Retail Manager (Multi-Site)
Department: Operations
Reports To: Operations Director
Location: Multi-Site (Travel required)
Direct Reports: F&B Supervisors
Salary range: up to £40,000 depending on experience
Job Purpose
The Retail Manager is responsible for leading and driving the commercial performance of retail and food & beverage operations across multiple sites of Leisure Focus. The role ensures consistent service standards, strong financial performance, regulatory compliance, and brand alignment across all locations. This position plays maximising secondary spend, improving operational efficiencies, and developing high-performing management teams
Key Responsibilities
1. Strategic Leadership & Commercial Growth
2. Develop and implement a retail strategy aligned to organisational goals
3. Drive revenue growth and maximise gross profit across all sites
4. Identify new income streams and commercial opportunities
5. Lead pricing, menu development, and promotional strategy
6. Benchmark performance across sites and drive continuous improvement
7. Financial Oversight
8. Oversee P&L performance for all retail operations
9. Monitor KPIs including revenue, GP%, labour cost, and stock variance
10. Develop and manage annual budgets and forecasts
11. Implement cost-control initiatives without compromising quality
12. Operational Excellence
13. Ensure consistency in service delivery, presentation, and brand standards
14. Conduct regular site audits, oversee rota management and operational reviews
15. Standardise operating procedures across locations
16. Oversee stock control systems and supplier performance
17. Compliance & Risk Management
18. Ensure full compliance with Food Safety, Health & Safety, and licensing regulations
19. Maintain audit readiness across all sites
20. Oversee implementation of HACCP procedures
21. Monitor and manage risk related to food hygiene and stock handling
22. Leadership & Talent Development
23. Lead, coach and develop site-based teams
24. Build succession plans for key roles
25. Support recruitment and onboarding of team members
26. Promote a strong customer-focused culture across all sites
27. Drive engagement and performance management processes
28. Customer Experience & Brand
29. Ensure a consistent and high-quality customer journey across all locations
30. Analyse customer feedback and implement service improvements
31. Align retail and catering operations with wider leisure operations
32. Collaborate with marketing teams on campaigns and promotions
Key Skills & Experience
* Manager level experience and managing multi-site retail and/or catering operations
* Strong commercial acumen and P&L management experience
* Proven ability to drive revenue growth in leisure
* Experience leading managers across geographically dispersed sites
* Strong analytical and financial reporting skills
* Knowledge of food safety and licensing regulations
Qualifications
* Level 3 (or above) Food Safety Qualification (Essential)
* Personal Licence (if alcohol is sold across sites) (desirable)
* Relevant management qualification (desirable)
* IOSH Managing Safely or NEBOSH (desirable)
Key Performance Indicators
* Regional revenue and gross profit growth
* Labour cost ratio targets
* Stock loss and waste reduction
* Customer satisfaction scores across sites
* Audit and compliance results
* Staff retention and engagement scores
Personal Attributes
* Strategic and commercially driven
* Influential leader with strong stakeholder management skills
* Highly organised and able to manage multiple priorities
* Results-focused with strong analytical capability
* Willing to travel regularly between sites
About us
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values ( FACE)
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we
* Focus on the Customer
* Approach everything systematically
* Collaborate to achieve
* Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it's why we're here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
Closing date :2nd March 2026
Please share your CV and the cover letter to
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Work Location: In person