Posted: 1 June
The role
Company descriptionSMR Maintenance Controller Driving Service, Repair & ResultsLocation: Oldbury, hybrid workingSalary: Up to 40,000 DOEWorking Hours: Monday Friday 09:00 17:00 with occasional Saturday workingKeep Britain movingJoin The AAs SMR team. Were searching for a mechanically-savvy, solution-focused SMR Maintenance Controller to optimise vehicle service outcomes across our B2B and B2C networks. If youve got automotive repair experience and thrive under pressure, this is your chance to play a pivotal role in minimising downtime and maximising customer satisfaction.What Youll Do:Handle incoming service queries with clarity and technical confidenceAuthorise repairs, manage costs, and push for compliance & efficiencyCollaborate across Operations, Finance, Sales, and Network teamsInfluence process improvements and drive smart commercial decisionsCommunicate service outcomes simply and effectivelyWho You Are:NVQ Level 2 or 3 in Light Vehicle Maintenance & RepairExperienced in service resolution and vehicle repair networksA natural problem-solver and strong communicatorAble to analyse data, manage cost vs. margin, and adapt fastSkilled in MS Office and confident navigating service legislationTraits We Value:Energetic, curious, and commercially awareResilient under pressure with great planning & people skillsDriven to deliver fair, compliant and customer-first outcomesWhat Youll Get:25 days annual leave + bank holidaysFree AA Breakdown Cover from day oneDiscounts on AA insurance products & lifestyle perksPension with up to 7% employer contributionCompany-funded life assuranceOutstanding training & career development Join a team built on trust, skill, and purpose. Apply now and power up your career with The AA.
