Job Description Location: Bristol, Hybrid
Salary: £40,000 - £50,000
About Us
We are a fast-growing, forward-thinking business at the forefront of the micromobility revolution. Through cutting-edge technology and sustainable transport solutions, we are reshaping urban mobility and making cities more accessible and environmentally friendly.
At the heart of our success is our unwavering focus on the customer — and we are looking for a talented Head of Customer Service who is passionate about creating outstanding customer experiences to join us on this journey.
About the Role
We are seeking a dynamic, motivated Head of Customer Service to take ownership of our customer service operations and lead a growing team of frontline specialists. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building high-performing teams, and has a genuine passion for delivering best-in-class service.
Reporting directly to the Head of Customer Experience, you will oversee the day-to-day management of all customer interactions across multiple channels, ensuring that our customers receive timely, high-quality support that reflects our brand values. You will be responsible for managing a team of around ten custo...