Role: L2 Network Engineer NOC Employment Type: 1 Year Fixed Term Contract Job Location : Reading/London, UK About Company: Prodapt is the largest & fastest growing specialized firm serving in Connectedness vertical. Present across 5 continents, delivering futuristic solutions & AI-driven services to global CSPs, and digital platform & software firms. Prodapts customers range from telecom operators, digital/multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations. Job Summary: We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess BPSS (Baseline Personnel Security Standard) clearance and a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams. Key Responsibilities: To manage WAN, and LAN network connectivity across multiple sites. Respond to and resolve network tickets/ incidents and service requests. Troubleshoot network issue involving switches, routers, firewalls, and wireless systems. Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.). Implement and maintain network security policies, including firewall rules and access controls. Collaborate with vendors and ISPs for link issues, outages, and escalations. Document network diagrams, configurations, and standard operating procedures. Support planned network changes and participate in network implementation or migration projects. Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting. Follow ITIL processes for incident, change, and problem management. Provide on-call or after-hours support on a rotational basis. Required Skills and Qualifications: Bachelors degree in Telecom, Computer science, Information Technology, or related field. BPSS certification must be currently cleared Good years of experience in Telecom Data or enterprise-level network support. Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP). Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment. Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls). Understanding of wireless networking (Cisco, etc.). Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc. Experience working in ticketing system such as ServiceNow will be preferable. Preferred Qualifications (Good to Have): Industry certifications such as CCNA, CCNP, JNCIA, PCNSE, or equivalent. Knowledge of SD-WAN, MPLS, or hybrid networking models. Familiarity with NAC solutions like Cisco ISE. Experience with cloud networking (AWS, Azure, or GCP). Soft Skills: Excellent problem-solving and analytical skills. Strong communication and documentation abilities. Ability to work independently and as part of a global team. Willingness to learn and adapt to new technologies. Interview Process: 2 Technical Interview with Internal Team 1 or 2 Client Interviews HR for Offer discussion.