Food & Beverage Supervisor - Chester Food & Beverage Supervisor 12.71 per hour Location Description The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. Job Description Position Overview A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Food & Beverage Supervisor to join the team. The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories. The Role As a Food and Beverage Supervisor, you’ll play a key role in the smooth operation of the resort’s dining and bar experiences. You’ll support the leadership team in overseeing daily service, ensuring that both guests and team members enjoy a positive, professional and memorable environment. Responsibilities: Supervise the daily operations of food and beverage outlets including breakfast, lunch, dinner, events, and bar service. Lead by example, delivering exceptional service and motivating your team to do the same. Assist with training and onboarding of new team members. Ensure high standards of hygiene, health and safety, and compliance with food safety regulations. Coordinate with the kitchen and front-of-house teams to ensure smooth, timely service. Handle guest feedback efficiently and professionally, resolving issues where appropriate. Assist with stock control, ordering, and waste reduction. Help with planning and executing events and private dining experiences. Support with rota management and team scheduling where required. What We’re Looking For: Previous experience in a supervisory or team leader role within a food and beverage environment Passion for hospitality and delivering memorable guest experiences Strong organisational and communication skills Hands-on, team-focused, and guest-oriented Flexibility to work across different shifts, including mornings, evenings and weekends Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Team Member pass so you can visit the zoo during your time off. An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.