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Location
Croydon, United Kingdom
Salary
£14,722.50 per annum
Job Type
Apprenticeship
Date Posted
August 22nd, 2025
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Retail Customer Service Apprentice at Cathay Group
Location
Croydon, United Kingdom
Salary
£14,722.50 per annum
Job Type
Apprenticeship
Date Posted
August 22nd, 2025
Apply Now
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Exciting times! Cathay Investments Limited retail shop, DFL Direct has recently opened at our Head Office, based in Croydon, and is currently looking for a confident, enthusiastic, driven individual to manage the shop daily, as well as conduct telesales. We're looking for a Retail Customer Service Apprentice, where you will not only get hands-on experience selling our products face to face and via the phone, but we will also support you in qualifying in a level 3 customer service apprenticeship.
Benefits
1. Company Pension
2. Enjoy our employee staff discount on all retail products
3. Staff discount on our new private dentistry
4. Experience being able to manage retail shop
5. Employee assistance programme (EAP), includes discount vouchers
As a Retail Customer Service Apprentice some of your main responsibilities will be:
6. Greeting customers, assisting with product enquiries
7. Processing sales transactions accurately
8. Handling various payment methods securely
9. Professionally managing returns, exchanges, and complaints.
10. Resolve concerns or complaints efficiently and courteously, whether in person or via telephone
11. Promote offers and build customer relationship to encourage repeat in business.
12. Restocking and labelling products, or and when required telesales role!
For this specific role, you will be required in the shop from Tuesday to Saturday. We offer long-term career opportunities in a supportive work environment. We'll support you through our Apprenticeship Scheme with 20% study time per week and helping you to achieve a nationally recognised retail customer service qualification while fostering your learning and development. You’ll need strong customer service skills and a minimum of one year retail experience.
Please Note: This role does not involve the sale of alcohol, tobacco, or food products.
No agency applications will be accepted
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