We are looking to recruit a Head of Customer Success to drive customer growth, retention, and lifetime value by ensuring customers achieve their desired outcomes through Tunstall's digital and service solutions. This role is accountable for shaping and delivering our Customer Success strategy across the UK and Ireland, embedding a proactive, insights-led approach that maximises customer adoption, advocacy, and commercial impact.
The Ideal candidate:
To be successful in this role you will have significant experience in a Customer Success, Account Management or Strategic Customer Programmes ideally in SaaS, Health tech or complex solution environments. You will have a proven track record of improving customer outcomes and have experience of leading and coaching high performing teams.
You will be an excellent and confident communicator, both verbally and written, able to engage effectively with c-suite level colleagues, customers and internal stakeholders.
In addition, you will be commercially aware with demonstrable success of turning data into insight, action and impact.
What we offer:
1. Competitive salary,
2. Car allowance,
3. Bonus scheme,
4. 25 days holiday + bank holidays,
5. Holiday purchase scheme,
6. Contributory pension,
7. Paid volunteer day to support a cause you are passionate about,
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