Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\'ll be a brand ambassador who’s ready to recommend our newest fashion items, and through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Are you ready to join a team that values customer experience, inclusion, and strong teamwork?
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Work pattern
Monday: 06:00–12:00
Wednesday: 06:00–12:00
Thursday: 06:00–12:00
Saturday: 11:00–20:00
Qualifications / Capabilities
* High levels of customer service
* Commitment to delivering excellent work with great attention to detail
* Open to and act upon feedback
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
Inclusion and opportunities: M&S is committed to inclusion and equal opportunities in recruitment and selection, including flexible working. If you require reasonable adjustments to any part of the recruitment process, please share your requirements so we can ensure a fair and transparent process.
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