Location: Ballymena Hours: 37.5 hours per week (reasonable flexibility required) Salary: £25,000 basic OTE £31,000 Benefits OTE earnings up to £31,000 36 days annual leave (including Public Holidays) Private healthcare Life assurance Company pension scheme Reward & Recognition programme Career development within a well-established recruitment business The Role An opportunity has arisen for a Key Account Specialist to join a busy branch operation in Ballymena. This role is ideal for someone with recruitment or account management experience who enjoys balancing client relationships, workforce coordination, and compliance in a fast-paced environment. Reporting to the Branch Manager, you will support key client accounts, deliver recruitment activity, and ensure a high-quality service across all aspects of the temporary workforce lifecycle. Key Responsibilities Recruitment & Workforce Delivery Build a strong understanding of client roles, culture, and assignment requirements Source, interview, and assess candidates across multiple role levels Deliver recruitment activity in line with resourcing KPIs and workforce plans Complete candidate registrations in line with legal, ethical, and compliance standards Coordinate onboarding, inductions, and client-specific training where required Issue assignment briefings, handbooks, and onboarding documentation Client & Account Management Support the Branch Manager in delivering service excellence against agreed SLAs Review performance with clients and contribute to manpower planning Identify and recommend service improvements to add value to the client relationship Prepare and deliver management information and SLA reporting Issue and act on Client Satisfaction Surveys Manage and respond to client feedback in a timely manner Candidate Care & Administration Act as a key point of contact for temporary workers Address candidate issues relating to assignments, pay, attendance, or performance Maintain accurate worker records and systems at all times Ensure candidates are paid correctly and on time, supporting weekly payroll clinics Provide guidance on absence, performance management, and conduct Carry out reviews, investigations, and appraisals where required Compliance & Quality Ensure all operations are delivered in line with company policies and legal standards Maintain high standards of ethical and compliant recruitment Support monthly branch quality audits Assist with client ethical and customer audits when requested Comply with all health and safety requirements What We're Looking For Minimum 6 months' experience in recruitment or account management Strong communication skills with the ability to engage at all levels Proven administrative ability with strong attention to detail Confident IT skills and experience using systems Stable employment history GCSE English and Maths (A-C) or equivalent Desirable: Experience conducting disciplinary or grievance meetings Business Administration Level 3 qualification Closing date: Tuesday 20th January at 3:00pm If you're ready to progress your career within recruitment and account management, we'd love to hear from you. Benefits: OTE £31 000