3rd LineInfrastructureEngineer M365, Intune, VMware, Hyper-V, AD, Veeam We're looking for a 3rd Line Engineer to join an established and trusted technology business with endless opportunity to grow and further your career. Youll provide 3rd line support working alongside a technical, cross-functional team of engineers that take great pride in their work culture to ensure a positive, productive and enjoyable environment Youll be working with: Microsoft 365 Intune VMware & Hyper-V AzureAD (Entra) Exchange Active Directory Veeam VoIP NAS & SAN Firewall management Day to day youll be: Delivering outstanding customer service through understanding the users needs. Providing technical support for a range of technologies and clients (From SMEs to Enterprise level) The point of technical escalation for the 2nd line team and ensuring high levels of service are delivered and maintained. Taking full ownership of incidents and ensuring they are quickly prioritised appropriately Updating and creating technical documentation Mentoring the junior engineers Getting involved in project implementations, including planning and design through to completion Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.) Diagnosing and resolving complex business issues in an MS environment Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard. About the business: Following on from recent success, this managed services provider specialise in the design, implementation and support of a range of support services and business applications including Cyber Security. Through technology they enable a range of SMEs and enterprise level organisations to work smarter. If youre a 3rd Liner lookingfor a company that will invest in your development thenplease apply with your CV. 3rd Line Support Engineer | IT Support Engineer | Infrastructure Engineer | Third Line Support | 2nd Line Engineer | Systems Engineer | Service Desk engineer | Infrastructure Analyst | Tier 3 Engineer ADZN1_UKTJ