Construction Resident Liaison Officer -Inverness- Up to £30,000 plus company van
A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement.
Key Responsibilities:
Serve as the first point of contact for residents, addressing inquiries and concerns related to ongoing construction work.
Communicate project timelines, potential disruptions, and progress updates effectively to residents.
Coordinate and manage resident engagement activities, including meetings, newsletters, and site visits.
Handle complaints and issues sensitively, ensuring timely resolutions and escalating where necessary.
Work closely with site managers, contractors, and local authorities to facilitate smooth project delivery.
Conduct pre-start meetings and site inspections to assess resident needs and potential impacts of the work.
Maintain accurate records of interactions, issues, and resolutions for reporting purposes.
Ensure residents' health, safety, and welfare are considered at all stages of the project.
Assist in the development of social value initiatives, fostering positive relationships between the company and the community.
Requirements & Skills:
Previous experience in a Resident Liaison Officer or similar customer-facing role in construction, housing, or property services.
Strong communication and interpersonal skills with the ability to handle sensitive situations professionally.
Knowledge of construction processes, housing regulations, and health & safety considerations.
Ability to work independently and as part of a team, with excellent organizational skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems is desirable.
Full UK driving licence and willingness to travel between sites if required.
Benefits:
Competitive salary and benefits package.
Opportunity to work on meaningful community-focused projects.
Career development and training opportunities.
Supportive and dynamic work environment.
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