Job Title: Deputy Service Manager Location: River House, Newcastle Council: Social Witness Salary Scale: £42,000 -£45,000 per annum Hours: 39 per week worked flexibly, including evening and weekend working. Hours split between office and practice hours according to the needs of the home. Responsible to: The Service Manager MAIN FUNCTION OF JOB To be responsible, through management and staff leadership, for promoting and ensuring the highest standards of care, in compliance with statutory requirements, to meet the physical, social, emotional and spiritual needs of the residents within the Christian ethos of PCI. To support the Service Manager in all aspects of the Management of the Home. About The Role MAIN RESPONSIBILITIES AND DUTIES Residents Promote and ensure a high standard of care in the Home and an atmosphere suitable for meeting the physical, social, emotional and spiritual needs of the resident. Be responsible for the daily care and wellbeing of the residents. Participate in organising the admission of residents ensuring that other staff are aware of the residents condition and needs. Assist in the full assessment of residents needs and prospective residents. Participate in the regular review of these assessments and ensure they are carried out within the time scale. Participate in the formulation and carrying out of comprehensive care plans and reviews which address residents physical, social, emotional and spiritual needs and give regular feedback to residents/relatives. Participate and ensure that appropriate records of residents care are kept at all times and are held securely and confidentially. Assist in ensuring that day areas are used and to ensure that therapeutic programmes of activities are undertaken. Management Be aware of all complaints, taking immediate action and reporting to the Manager in accordance with policy. Participate in quality assurance to assess the effectiveness of the service provided. Assist in delivering an efficient and effective service within an agreed budget. Assist in ensuring high occupancy levels are maintained. Act up in the absence of the Service Manager to ensure the smooth running of the Home and attend Local Support Committee meetings and give a report to the meeting in the absence of the Service Manager. Ensure compliance with all Policies / Procedures ensuring that related procedures are carried out efficiently and effectively. Liaise with any maintenance personnel to ensure that maintenance is carried out. Lead or assist with daily devotions within the Home. Ensure that appropriate acts of worship take place in the Home and that all residents receive proper pastoral care. Assist in the supervision, appraisals and management of staff within the project, both formally and informally, including delegation and co-ordination of work and to ensure high standards. Participate in the recruitment, selection and disciplining of staff as required. Help to maintain good morale in the home and promote sound organisation, fair and clear staff relationships and good communication. Participate in the identification and meeting of the training needs for all levels of staff including Induction Training, QCF and Dementia Training. Ensure that both the training of him/herself and that of the staff team remains up-to-date Comply with and uphold the Northern Ireland Social Care Council (NISCC) Standards of Conduct and Practice Comply with and uphold all Council for Social Witness Policies and Provide adequate support and ensure adherence to the NISCC Standards and other relevant professional standards with by all staff within his/her remit. Accept responsibility for continuing his/her own professional development. Attend and participate in in-service training as needs arise and disseminate training to other staff. Carry out any other reasonable duty that may be necessary for the proper and efficient running of the Home. Organise and accompany residents on holiday, outings and to appointments as required. Administration Deal with general enquiries. Liaise with residents families / next of kin, doctors and district nurses, Trust staff, RQIA and other statutory or church representatives. Establish and maintain contacts within the local community, as appropriate. Ensure the safe ordering, storing and administration of residents medication in accordance with guidance and legislation Assist in maintaining careful checks of stock levels. Assist in the preparation of staff rotas and checking of staff time sheets. Assist the manager in ensuring the home operates within budget Assist in varying staffing hours as occupancy fluctuates whilst ensuring adequate staff levels and skills mix. To report maintenance issues and ensure compliance with Health and Safety standards. Regulatory Maintain a high level of familiarity with legislative requirements, relevant Regulations and Standards and host Trust expectations of the home Ensure that staff in the home carry out their respective duties in a manner compliant with the regulatory and good practice framework for residential care homes. This job description is intended to be neither definitive nor restrictive and can be changed or augmented at any time to meet changing needs. Required Criteria ? A minimum of NVQ/QCF Level 3 in Care (or equivalent qualification) ? Knowledge and understanding of the current legal responsibilities of the post and standards for the service, including the need for management and delivery of person-centred services ? Knowledge of current health and social services available for those with additional needs ? Computer skills for word processing and emailing ? The ability to plan, develop and implement programmes of care ? A minimum of 3 years recent experience working with older people or people with a disability in a regulated service (residential or nursing home, supported living or domiciliary care service. ? Experience of ordering, receiving and administering medication ? Experience of liaising with RQIA ? Experience in the care of older people ? A minimum of 1 years experience of supervising staff ? Previous experience of managing residents with dementia/challenging behaviour ? Experience of administration ? Must be willing to work within the Christian ethos of PCI ? Must be available for flexible working, including on call at night, week-ends and sleep in, as required Willingness to maintain registration with the appropriate professional regulatory body eg., NISCC or NMC ? Must be willing to adhere to NISCC Codes of Practice or N.M.C. ? Satisfactory Access NI check Desired Criteria ? A recognised professional qualification e.g. RNMH, RGN, RSCN, RMN, Social Work, Occupational Therapy or Physiotherapy (or awaiting registration), OR NVQ/QCF Level 5 in Health and Social Care or Management (or an equivalent qualification) ? Experience of using Microsoft office ? Experience in preparing staff rotas and time sheets ? Experience of managing budgets ? Experience of Quality Assurance Monitoring ? Experience of staff recruitment and selection ? Experience of operating formal staff supervision and appraisal procedures ? Access to a car for work purposes Skills Needed About The Company The Presbyterian Church in Ireland (PCI) is one of the largest Christian denominations in Ireland, with over 500 congregations across Northern Ireland and the Republic of Ireland. Rooted in the Reformed tradition, PCI is committed to spreading the Gospel, serving communities, and supporting mission work both locally and globally. The Church plays an active role in education, social care, and advocacy, reflecting its core values of faith, compassion, and service. Through worship, discipleship, and outreach, PCI seeks to make a meaningful impact on society while fostering a strong, supportive Christian community. Governed by a system of elders, the Church values biblical teaching, leadership, and engagement with contemporary issues. Additionally, PCI provides a range of resources and initiatives to support individuals, families, and communities in their faith journey. Company Culture The Presbyterian Church in Ireland (PCI) fosters a culture of faith, service, and community, rooted in biblical teaching and the Reformed tradition. It values integrity, compassion, and inclusivity, encouraging members to live out their faith through worship, discipleship, and outreach. PCI places a strong emphasis on servant leadership, where ministers, elders, and members work collaboratively to support one another and serve their communities. The Church is deeply committed to pastoral care, social responsibility, and global mission work, reflecting its dedication to making a positive impact both locally and internationally. With a focus on spiritual growth, education, and engagement with contemporary issues, PCI provides a welcoming and supportive environment where individuals and families can deepen their faith, contribute to meaningful causes, and build lasting relationships within a vibrant Christian community. Company Benefits Vacation, Paid time off, Retirement plan and/or pension, Employee Assistance Scheme, Perks Card, Annual Rise, On the job learning, Progression opportunities, Bereavement leave Salary £42,000.00 - £45,000.00 per year Benefits: Vacation, Paid time off Retirement plan and/or pension Employee Assistance Scheme Perks Card Annual Rise On the job learning