General Manager – Hotel du Vin, Avon Gorge
Company: Malmaison (Hotel du Vin)
Location: Clifton, Bristol
Salary: Competitive salary plus bonus and generous benefits
About the role
Hotel du Vin Avon Gorge is searching for a leader who understands that running a successful business involves more than exceeding brand standards or managing a P&L. The General Manager will look after the team, develop them, and deliver the expectation of celebrity service. The role requires driving brand strategy across all business elements, distinguishing the hotel as a preferred employer and destination.
Responsibilities
* Lead and motivate the hotel team, setting pace from the front.
* Drive brand strategy and set Hotel du Vin apart from competitors.
* Maximise revenue by understanding the local market and managing detail through department managers.
* Nurture a high-performance culture, focusing on customer service and operational excellence.
* Oversee food & beverage, ensuring quality and profitability in a property of similar size.
* Manage seasonal peaks and maintain high standards of service.
Qualifications
* Previous experience managing a similar sized hotel and operation.
* Experience motivating teams in hospitality with busy seasonal peaks.
* Sound knowledge of food and drink in a similar sized property.
* Strong leadership, communication and business acumen.
Benefits
* Heavily discounted staff room rates.
* Discounted friends and family room rates.
* 35% off dining at Brasseries and Bistros.
* Fully funded apprenticeship programmes.
* High‑street discounts on shops, experiences, holidays.
* Cycle to work scheme.
* Health‑care cash plans.
* Referral scheme up to £1,500.
* Wellness & national campaign days calendar.
* Wagestream instant pay access.
* Complimentary stays on 1st, 3rd and 5th anniversaries.
* Support for Brain Charity.
* Employee Assistance Programme.
Post‑Probationary Benefits
* Private medical healthcare.
* Bonus plan based on clear and transparent KPI’s.
* Critical illness cover.
* Life assurance.
Our Sustainability Goals
* 100% of electricity generated from renewable sources.
* Recycle a minimum of 70% of hotel waste.
* Use chemical‑free cleaning in bedrooms and public areas, enzyme‑based eco‑friendly system for kitchens.
* Volunteer for sustainable charities 2 days per year on full pay.
Equality, Diversity & Inclusion
Frasers Hospitality, Malmaison & Hotel Du Vin are equal‑opportunity employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Apply
Apply now via the company website.
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