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Restaurant team leader

Chester Le Street
Dobbies Garden Centres Ltd
Team leader
Posted: 28 August
Offer description

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, maintaining the highest standards of food hygiene, and mentoring our Restaurant Customer Advisors while supporting the management team.

We are looking for someone confident in leading the front of house, yet flexible enough to support in the kitchen regularly, from cooking to baking, and assisting wherever the team needs it most.

Responsibilities

* Supporting and coaching team members and deputising for management in their absence.
* Supporting kitchen operations on a flexible basis, preparing and presenting food in line with menu specifications.
* Providing excellent customer service by assisting customers with various transactions across the restaurant.
* Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining high service standards.
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
* Ensuring compliance with restaurant operational procedures, monitoring standards, and following company guidelines.
* Assisting with customer queries using high-quality product knowledge, including allergies and dietary requirements.
* Maintaining cleanliness and upkeep of the restaurant with your team.
* Possibly taking on keyholder responsibilities.

Who we are looking for

* A passion for food and hospitality, with a focus on delivering a great customer experience with a smile.
* Experience in a customer-facing role, hospitality, and supervisory experience.
* Relevant food safety qualifications are advantageous but not essential.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, and proactive with a hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

* Generous annual leave entitlement, with flexible holiday options.
* Uncapped store discounts: 50% off in our Restaurants, 25% in the Garden Centre, 10% in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support from Retail Trust: confidential support, virtual GP, counselling, and retail rewards.
* Development opportunities via Dobbies Academy and eLearning platforms.
* A passionate, diverse team committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

We are passionate about gardens and plants, showcasing this through our own brand, partners, and services, championing garden living all year round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals.

We host events and community experiences and support a national charity through colleague and customer fundraising.

We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.

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