As a Data Analyst (Systems Focus), you'll maintain and optimise our case management systems - such as SystmOne, ILLY, Halo and Theseus - to ensure they support effective service delivery. You'll act as the main technical contact for system queries, manage updates, and help design pathways that enable high‑quality data collection and reporting.
Key Duties
* Maintain and improve case management systems, supporting operational teams with system issues.
* Lead system updates, document changes, and deliver support sessions.
* Manage daily technical tickets, including system, general, and smartcard queries.
* Submit monthly NDTMS and CJIT extracts, ensuring data accuracy.
* Work with colleagues to ensure system design supports reliable reporting and training.
Qualifications
You're a confident systems user with strong analytical skills and experience working with platforms like SystmOne, ILLY, Halo or Theseus. You communicate clearly, manage competing priorities well, and enjoy solving technical problems in fast‑paced, data‑driven environments. Strong IT skills, attention to detail, and the ability to work flexibly are essential.
What We Offer
* 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
* Pension scheme with 4.5% employer contribution, matched up to 6.5%
* Life assurance (3× annual salary)
* Enhanced sick pay and family‑friendly pay
* Birthday leave and the option to buy up to 5 extra days' annual leave
* Professional fee reimbursement for relevant qualifications
* 24/7 online GP access and Employee Assistance Programme
* Recognition and long‑service awards via our Way to Go and Aspirations portals
* £500 Recommend a Friend bonus
* Cycle to Work scheme and Credit Union membership
* Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
* Free will writing service and wellbeing initiatives throughout the year
Equal Opportunities
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme — all applicants are welcome, and adjustments can be made to enable fair participation.
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