Eden Brown Synergy are working with a large company based in Norwich City Centre who are looking for an experienced Deskside Support Technician (2nd line) for 3 months. The role is full time, to start ASAP and paying £19.50 PAYE holiday pay or £25.13 Umbrella per hour. The role is 5 days a week on site (no home working) Purpose of the Role Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000 colleagues. You will work alongside other regional technicians and departments to offer the best possible service. Providing 2nd line support in a corporate environment Excellent customer facing skills and telephone manner Answers to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work.Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work with wider team to offer ideas to improve service/user experienceSkills required Office 365 configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills.Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/ background. Experience in multi-culture working. Working in IT in a financial services context. Microsoft TeamsPlease only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free