Here at Rutland Hall Hotel & Spa we are currently looking for a Reservationist & Events Admin Executive to provide an exceptional guest service experience with all reservations, guest requests and queries resulting in a one stop booking service.
The person in this role will provide high-quality communication, administration and organisation of all reservations via multiple reservation sources.
Manage efficient day-to-day operations of reservations and maximise on reservation revenue with efficient checks and by promoting and upselling the hotel's other services and facilities to guests.
Provide administrative support to the Weddings, Events and Conference Team as required with a focus on group bedroom management, show rounds and general admin.
Working hours will be 40 hours per week, with alternate weekends.
What we are looking for:
* Experience working in a reservationist role or in a receptionist role within a hotel environment
* Proven client relationship skills
* Excellent time management and attention to detail
* Used to delivering to high standards and working to targets
* Experience in Guestline front office management system beneficial but not a requirement
* Bilingual or multilingual abilities are highly advantageous for effective communication with diverse guests.
* Strong background in guest services with a focus on creating positive experiences.
What we offer:
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and feel well rewarded and supported:
* Up to £26,950.00 per year
* 28 days holiday per annum, (increasing with length of service to a maximum of 33)
* Reward & Recognition schemes
* Complimentary car parking
* Colleague food while on duty
* Additional variable pay via our Tronc Scheme
* 24-hour access to Employee Assistant Programme
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.
Job Types: Full-time, Permanent
Pay: Up to £26,950.00 per year
Benefits:
* Canteen
* Company pension
* Employee discount
* Free parking
* On-site parking
Experience:
* Reservations or Reception: 1 year (required)
Licence/Certification:
* UK Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person