Job Description
A well-established organisation based in Magherafelt is seeking a Customer Success Administrator to join their team on a fixed-term basis. This is an excellent opportunity for someone with strong administrative and communication skills to support the delivery of a high-quality service in a fast-paced office environment.
This role will be key to managing and coordinating maintenance-related customer interactions and ensuring efficient workflow within the team.
Location: Magherafelt (Office-Based)
Contract: 12-Month Fixed Term (Maternity Cover)
Working Hours: Monday - Friday, Full-Time
Key Responsibilities
1. Serve as the initial point of contact for incoming customer queries
2. Log and assign repair requests to the relevant internal teams or contractors
3. Track ongoing work orders and ensure all records are kept up to date
4. Provide administrative support to ensure the team meets KPIs and service standards
5. Escalate unresolved issues appropriately to ensure timely resolutions
6. Liaise with colleagues and stakeholders to ensure consistent service delivery
Candidate Profile
Essential Criteria:
7. Proven experience in a busy administrative or customer service role
8. Proficient in Microsoft Office with strong data entry accuracy
9. Strong interpersonal and organisational skills
10. GCSE Maths and English (Grade C or equivalent)
Desirable Criteria:
11. Prior experience in social housing, maintenance, or a similar sector
What You'll Gain
12. Opportunity to work with a respected organisation supporting a vital contract
13. Exposure to a dynamic, customer-focused working environment
14. Competitive hourly rate (details available on enquiry)
For further information or to apply, please contact Jack Groves.