Overview
Customer Service Administrator | Nobia | Darlington | Replacement at XPO. Logistics done differently. We are looking to bring on board a Customer Service Advisor to join a busy, fast-paced team based at our customer site in Darlington, working Monday – Friday.
Responsibilities
* Proactively seek to prevent issues and when issues do arise, find out-of-the-box solutions to keep service levels at the highest possible level
* Make outbound calls to customers regarding deliveries
* Take inbound calls from customers and drivers
* Monitor inbound/outbound call logs
* Perform other office-based duties as required
Qualifications
* Experience in distribution and warehouse customer service environment
* Honest, reliable, flexible and focused
* Excellent communication skills in all forms and at all levels
* Working experience of Microsoft Word and Excel
Pay, benefits and more
* Salary: £26,228 per year
* 25 days holiday (plus bank holidays) with option to buy additional days
* Access to high street discounts, cycle-to-work scheme, workplace pension and other perks
Be Part of Something Big
We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. If your experience doesn’t precisely match the job description but you have the skills needed, please reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. If you require any changes or amendments to our application and interviews, please let us know.
About XPO
XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.
Job details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: Transportation, Logistics, Supply Chain and Storage
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