Customer Support Officer
Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health‑care provider, who is the Which? 'Recommended Provider' for private medical insurance.
Benefits and Package for a Customer Support Officer
* Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000.
* Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
* Contract Type: Permanent
* Location: Taunton
Benefits
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Store discount
Key Responsibilities of a Customer Support Officer
* Being the first point of contact for all customer enquiries
* Answering high-volume inbound calls
* Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
* Delivering the highest level of customer service
Key Skills and Experience of a Customer Support Officer
* You should be passionate about delivering the highest level of customer service
* You will need to have previous experience working in a telephone-based role
* Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
* You will need to be confident with fantastic communication skills
* You should also feel comfortable working independently as well as part of a team
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