At Ottolenghi, we're known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.Ottolenghi Islington is where it all began for our restaurant and bar offering, rooted in the creative, independent spirit of Upper Street. One of our most storied and beloved sites, it has been at the heart of the Ottolenghi story for many years.What you'll do Serve customers with warmth, knowledge, and enthusiasm.Maintain the shop floor, deli counter, and product displays to a high standard.Handle transactions accurately using the till system.Share product knowledge and make confident recommendations to customers.Support stock management, including replenishment and rotation.Maintain food safety and hygiene standards across all product areas.Contribute to a positive, welcoming atmosphere in the shop.What we're looking for Previous retail or hospitality customer service experienceA genuine love of food and an enthusiasm to share that with customers.A friendly, helpful, and proactive approach to service.Key skills Warm and engaging with customers.Strong product knowledge (training provided).Reliable, organised, and detail-oriented.Strong communication and interpersonal skills.Well-organised with excellent attention to detail.Comfortable using relevant IT systemsAbility to multitask and problem-solve in a fast-paced environment.Calm under pressure with a solution-focused mindset.A genuine passion for food, retail, and customer service and continuous improvement.What's in it for you? 28 days annual leave per year, inclusive of bank holidaysDelicious Ottolenghi staff meals on shift and generous staff discountHealth and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discountsRefer a Friend Bonus: £500 for each successful referralLearning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef's Academy workshops, and access to external coursesA warm, inclusive working culture where individuality, growth, and creativity are celebratedEnhanced Parental Pay after two years' serviceA special birthday treat to celebrate your dayExclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test KitchenA collaborative and creative environment where your ideas are valuedIf you care about great food, great people, and doing things properly, we'd love to hear from you.