Working alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients’ SLAs, while maintaining the commercial benefit to Keoghs. Benefits 25 Days Holiday (increases with service; buy/sell 3 days Private Medical Insurance (Bupa; family cover option) Simply Health Care Cash Plan Death in Service Critical Illness Cover Income Protection (PH Pension Contribution (5% Employee / 3% Employer) Cycle to Work Scheme Tech Scheme Season Ticket Loan Car Parking Scheme Gym Flex Key Responsibilities Provide technical support and guidance to Motor team members to assist in them reaching their full potential, using the technical competency frameworks. Through supervision of the team members’ work, assist with identifying areas for development, evaluate the training and development that has been provided and to identify where support can be provided. Implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards. Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of team members. Provide feedback to the Team Leader on the quality of work and training needs of the team members so that there is a unified approach by the Team Leader to the technical development of the team members. Complete projects and process updates in order to improve current operating practices or to address specific client issues. Handle a caseload of Fast Track files. In the absence of the Team Leader provide operational assistance as and when required. Working Hours 35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch. INDUK Skills, Knowledge and Expertise Experience in civil litigation claims handling / as a legal File Handler or suitably qualified Experience of handling Fast Track RTA litigated case load (including credit hire) An understanding of insurance litigation practice and processes together with indemnity principles Knowledge of the litigation process / working knowledge of the CPR Good advocacy skills Good client care skills and evidence of working to client guidelines High level of analytical skills Excellent listening, verbal and written communication skills Ability to prioritise work, keep to deadlines and work under pressure Ability to anticipate problems and identify solutions Experience of time recording and billing systems Excellent IT Skills Necessary: Qualified solicitor / CILEX with necessary practice rights Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation