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Technical Security Service Delivery Manager – SOC
Location: Birmingham (Hybrid)
Type: Full-Time | Permanent
Clearance: Must have or be eligible for UK SC clearance
An exciting opportunity is available for an experienced Technical Security Service Delivery Manager to join a fast-growing Security Operations Centre (SOC) team. This role is ideal for someone who brings deep technical knowledge of SOC environments, excellent communication skills, and a proactive approach to service delivery in high-stakes, enterprise-level environments.
Key Responsibilities:
* Act as the primary bridge between customers and operational delivery teams
* Manage escalations and major incident responses, coordinating technical and incident response teams
* Ensure compliance with SLAs, quality standards, and client expectations
* Lead investigation and remediation efforts for security incidents
* Support post-incident reviews and reporting to customers
* Oversee vulnerability management processes, including risk prioritisation and remediation planning
* Ensure IDS/IPS signatures and firewall protections are up-to-date and effective
* Support service improvement initiatives and drive optimisation of delivery processes
* Coordinate weekly/monthly service review reporting and stakeholder communications
What You'll Bring:
* Strong commercial experience in technical support within Security Operations Centre environments
* Strong expertise in incident management, IDS/IPS management, and vulnerability services
* Experience managing escalations and leading through crisis situations
* Proven ability to work cross-functionally with both technical teams and customer stakeholders
* Excellent written and verbal communication skills, including documentation and reporting
* Demonstrated leadership in coordinating diverse teams and managing complex security environments
* At least one relevant certification (e.g., CISSP, CICM, GCIH)
* Eligibility for SC clearance and right to work in the UK
What’s On Offer:
* Salary between £65,000 – £85,000, depending on experience
* Performance-related bonus
* Hybrid working model with flexibility
* Strong focus on continuous learning and development
* Inclusive, supportive team culture
* Opportunities to grow within a rapidly expanding security operations function
If you're a driven and experienced security professional looking to play a key role in delivering secure, high-quality services in a dynamic SOC environment, this is a great opportunity to make an impact.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media
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