About Us
Our journey began in 2002, when a group of visionaries came together because they believe in providing a faster and more reliable broadband to rural communities. This defines who we are, an innovative and forward-thinking company who are not afraid to think outside of the box.
We are committed to providing an outstanding service through our relationships which starts with our employees who set us apart from others in our industry, with their passion and can-do attitude, skills and knowledge to deliver quality and reliability to our customers.
We offer a dynamic and inclusive work environment, where you are encouraged to make a difference and achieve great things.
About the Role
As a Job Control Coordinator, you will be responsible for managing the day-to-day activities of our install and maintenance engineers. This includes overseeing their workloads, ensuring jobs are completed, and supporting their welfare. You will act as a key point of contact, coordinating with the Operations and Service Delivery teams to provide additional support when required.
Key Responsibilities
* Act as the main contact for engineers and operations via phone calls and emails.
* Ensure engineers attend all scheduled jobs and reassign work as necessary.
* Use remote access software to activate FTTP connections.
* Book Hoist and JUP jobs in advance, ensuring smooth communication with our ISP partners.
* Work closely with the Service Delivery team when engineers are unable to complete jobs.
* Maintain a good level of IT literacy and adapt quickly to new systems.
Experience Required
* Exceptional communication skills, both verbal and written.
* Strong ability to collaborate with internal teams and external stakeholders.
* Excellent organisational skills with the ability to prioritise and multi-task.
* High level of IT literacy and willingness to learn new systems.
* Confidence in managing and coordinating engineers effectively.
* Eagerness to develop knowledge of broadband technology.
Diversity and Inclusion
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
DBS Checks
Relevant DBS checks will be carried out on the successful candidate.
This is an office based role.
Job Types: Full-time, Permanent
Language:
* English (preferred)
Work Location: In person