Customer Service Centre Representative
Thornbury | Hybrid after training
£24,500 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent
We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.
After a 12-week training period, the role will move to a hybrid working model.
Key Responsibilities
Handle inbound and outbound customer service calls and emails
Process customer orders accurately and efficiently
Manage order queries, deliveries, stock issues and pricing enquiries
Log and manage cases using a CRM system (e.g. Salesforce)
Meet KPIs including call handling, accuracy and customer satisfaction
Escalate issues where required and follow through to resolution
About You
Previous experience in a customer service or call centre role
Strong communication and telephone skills
High attention to detail and good organisational skills
Confident using IT systems, CRM platforms and Microsoft Office
SAP or order entry experience is desirable
What’s On Offer
£24,500 salary
Monday to Friday working (no weekends)
Hybrid working after training
Ongoing training and development
Supportive team environment
Apply today to start your next customer service job with long-term progression and work-life balance.
THO01