We are looking for a skilled Embedded Engineer to join our AI Software and Drivers & OS team in Florence. This role focuses on diagnosing and resolving advanced technical issues identified through current product analysis as well as supporting new and ongoing AIPU products released throughout the year.
Responsibilities
* Develop new product features for our AIPU product lines working together in the team with other senior engineers.
* Serve as escalation support for complex incidents involving AI software, drivers, and operating system components.
* Troubleshoot technical issues related to our AIPU products, including new releases, firmware updates, and feature rollouts.
* Analyze system data, logs, and user reports to identify underlying root causes.
* Collaborate with engineering teams to validate defects, propose fixes, and support resolution planning.
* Maintain accurate documentation of incidents, resolutions, and known issues.
* Provide expert feedback to improve knowledge bases, standard operating procedures, and support workflows.
* Support continuous improvement efforts based on current system analysis and customer feedback trends.
* Assist in testing and validating patches, software updates, and new feature implementations.
* Communicate technical information clearly to both technical and non-technical stakeholders.
Qualifications
* This position is open to entry‑level engineers with strong personal portfolios of academic or hobby projects, as well as engineers with 2-5 years of experience.
* Strong understanding of operating systems (Windows, Linux, real‑time operating systems) and driver‑level troubleshooting.
* Familiarity with AI‑related software components or embedded systems preferred.
* Experience analyzing logs, debugging, and using support diagnostic tools.
* Ability to work cross‑functionally with engineering, QA, and product teams.
* Strong problem‑solving skills and customer‑focused mindset.
* English proficiency.
Benefits & Flexibility
* Flexible working arrangement with options to work from one of our offices in Belgium, the Netherlands, Switzerland, Italy, or the United Kingdom if you are already based nearby.
* Full remote work from any European country (including the UK).
* Option to relocate and work from Italy (Florence or Milan) or the Netherlands (Amsterdam or Eindhoven).
* Attractive compensation package, including pension plan, extensive employee insurance, and option for company shares.
* Open culture that supports creativity and continual innovation.
* Collaborative ownership and freedom with responsibility as a characteristic of our team.
At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.
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