PA / Medical Secretary | The Christie NHS Foundation Trust
Employer: The Christie NHS Foundation Trust
Location: Manchester, M20 4BX
Contract Type: Permanent
Hours: Full time
Disability Confident: Yes
Closing Date: 10/04/2026
About this job
We are seeking an experienced, efficient, and self‑motivated surgical medical secretary to join our team within Clinical Support and Specialist Surgery. The PA/Medical Secretary will play a pivotal role in ensuring a smooth transition of administrative work to support the clinical team and patients. The post holder will have a good general knowledge of the specialty.
Full‑time (37.5 Hours). The PA/Medical Secretary will ensure a high standard of secretarial duties is maintained and deadlines are met. This will include keeping accurate, up‑to‑date records and ensuring the smooth running of clinics.
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% of patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world‑first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Duties and Responsibilities
* Provide a full PA service for consultant(s) teams, ensuring new referrals are triaged in a timely manner, appointments are made within agreed timescales to meet targets, and information is readily available to support the patient pathway.
* Delegate duties to appropriate team members to ensure workflow is maintained.
* Liaise with MDT coordinators to ensure patients are reviewed in a timely manner to meet clinical needs.
* Ensure all relevant information is available for multi‑disciplinary meetings.
* Co‑ordinate case notes and reports where necessary.
* Ensure investigations are managed according to the results acknowledgement procedure, ensuring close liaison with medical staff to review and action clinical results.
* Contribute to the compliance of all patient pathway targets, liaising with patient trackers as appropriate.
* Organise and schedule meetings, maintain a diary for appointments, meetings, interviews and travel arrangements.
* Liaise with staff at all levels, answering written and verbal enquiries, taking action on matters that can be dealt with without further reference.
* Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.
* Deal with stressful phone calls professionally in situations of emotional and sensitive nature from relatives/patients.
* Organise admissions and accurate inputting of patient data onto the Theatre computer system (Medway) as appropriate.
* Contribute to appropriate management of the waiting list.
* Liaise with internal and external departments to arrange clinical investigations and procedures.
* Type clinical correspondence and annotations, ensuring compliance with turnaround time targets.
* Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital, and organising bodies.
* Ensure accurate input of patient details when entering data onto information databases and the Patient Administration System (Medway), including routine use of the case note tracking system.
* Oversee receipt of new patient referrals, ensuring triage and appointment or admission arranged within appropriate timescales.
* Liaise with medical staff regarding annual leave, to ensure clinics are managed effectively and appropriately staffed.
* Liaise with secretarial colleagues when booking annual leave, ensuring adherence to the Annual Leave Procedure and maintaining the secretarial service.
* Contribute to the training of new staff within a given area as required.
* Provide information required to support the investigation of litigation cases.
* Provide statistical information to the Information Department as required.
* Ensure case notes are kept up to date and all investigations and material are available for clinic appointments/admissions.
* Work with clinicians, managers and administration staff to review working practices, identify new improved ways of working and find solutions to problems.
* Work with Divisional Managers to improve quality and range of services, with resources managed according to agreed policies and priorities.
* Process incoming correspondence and distribute to appropriate areas, including charitable donations.
This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.
We are a proud member of the Disability Confident employer scheme.
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