The Complaints Officer will handle and resolve customer complaints efficiently within a not-for-profit organisation, ensuring a high standard of service delivery. This temporary role focuses on providing excellent support in the customer service department.
Client Details
This not-for-profit organisation operates within the customer service sector and is dedicated to supporting its community. As a small-sized team, they focus on delivering impactful services and ensuring customer satisfaction.
Description
Manage and resolve complaints in a timely and professional manner.
Maintain accurate records of all complaints and their outcomes.
Liaise with internal teams to investigate and address issues raised.
Provide clear communication to customers regarding complaint progress and resolution.
Ensure all complaint-handling processes comply with organisational policies.
Identify trends in complaints to recommend process improvements.
Work collaboratively with the customer service team to enhance overall service quality.
Deliver a customer-focused approach while adhering to organisational values.Profile
A successful Complaints Officer should have:
Experience in managing and resolving customer complaints, ideally within a social housing setting.
Strong communication skills, both written and verbal.
Proficiency in maintaining accurate records and using relevant systems.
A solution-oriented mindset with attention to detail.
Understanding of the not-for-profit sector and its values.
Ability to work independently and as part of a team.Job Offer
Competitive hourly rate.
Temporary role within a supportive work environment.
Opportunity to contribute to a not-for-profit organisation.
Free on-site parking.This is a fantastic opportunity to make a positive impact while furthering your career. Apply today to join the team as a Complaints Officer in this rewarding role