Dir Services – ACI Worldwide.
Powering the world’s payments ecosystem – ACI powers the payments ecosystem globally, and you power ACI. You’ll innovate, collaborate, and grow in an energetic technology culture with decades of proven success.
Role Purpose
As a Director Services – Northern Europe in the United Kingdom or Limerick, Ireland, you will lead the implementation of Professional Services Engagements and Premium Customer Support for ACI products & solutions across the EMEA team, focusing on the Northern Europe region. You will manage cross‑functional delivery teams through the complete implementation lifecycle, from pre‑sales to transition to production support, ensuring delivery on schedule, within budget, with expected quality and customer satisfaction.
Key Responsibilities
* Oversee the end‑to‑end customer implementation lifecycle, ensuring adherence to ACI implementation standards and performance measurements.
* Establish and maintain a governance model to ensure effective oversight of delivery programs or projects, meeting timelines, budgets, and quality standards.
* Act as the primary point of contact for client executives, fostering strong relationships and understanding business needs to ensure project success.
* Address and resolve client escalations promptly, maintaining clear communication and effective solutions.
* Manage financial performance across the portfolio, monitoring budgets, forecasting, and driving profitability to align with organizational goals.
* Lead cross‑functional ACI teams, providing direction and support to program or project managers, technical staff, and other stakeholders.
* Increase industry knowledge and use of ACI products to solve business problems in targeted vertical markets.
* Identify areas for process improvement and implement best practices to enhance delivery and client satisfaction.
* Optimize resource allocation and skills management across programs and projects for efficient delivery.
* Prepare and present regular project and program status reports to ACI stakeholders, highlighting progress, challenges, and solutions.
* Collaborate closely with internal stakeholders during pre‑sales, providing accurate project estimates and delivery timelines to support acquisition of new engagements.
* Build a high‑performing team through effective line management, performance evaluation, and feedback for continuous improvement.
* Perform other duties as assigned and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.
Required Knowledge, Skills and Experience
* Bachelor’s degree or equivalent experience.
* 5+ years managing an implementation team delivering complex custom software solutions in the financial technology industry.
* Demonstrated matrix management, customer engagement, and management experience.
* Excellent communication skills.
* Experience managing revenue and expense budgets.
* Payments industry knowledge preferred.
Preferred Knowledge, Skills and Experience
* Knowledge or relationships with ACI’s customers.
* Knowledge of SalesForce, Jira and Oracle systems desirable.
Core Capabilities
* Ensure Accountability: holding self and others accountable to meet commitments.
* Drive Results: consistently achieving results, even under tough circumstances.
* Customer Focus: building strong customer relationships and delivering customer‑centric solutions.
* Cultivate Innovation: creating new and better ways for the organization to be successful.
* Collab: building partnerships and working collaboratively with others.
* Courage: stepping up to address difficult issues, saying what needs to be said.
Additional Information
Applicants must be currently authorized to work in the UK or Ireland on a full‑time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our website at www.aciworldwide.com.
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams: Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
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