The Role
1. To provide comprehensive telephone call handling, administrative and clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.
2. Assist Senior Case Manager and/or Case Manager in the delivery of service(s) to NHSL staff in relation to the full range of rehabilitation services through Occupational Health Absence Support (OHAS).
3. Ensure that participants are assessed for eligibility, fully informed and have consented to the requirements of the service.
4. Maintain accurate records and undertake assessments at the pre, mid and post-Interventions stages.
5. Deliver these records in an agreed format, timeously as stipulated in the protocols.
6. Liaise with appropriate service providers, Occupational Health (OH), Human Resources (HR), line Management and any other colleague/department/agency as required to meet service objectives.
7. This post has a heavy emphasis on engaging with staff and managers, predominantly in relation to sensitive subjects including mental health absence.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
8. Educated to HNC level (Health & Social Care, Business Admin, counselling Advice & guidance) or equivalent experience with an NHS or social care setting.
9. Knowledge of client health and employability issues is essential.
10. Proven and well developed interpersonal skills and working with individuals on a one-to-one basis.
11. Excellent communication and motivational skills.
12. Administrative knowledge and experience.
13. Experience of working with people in a variety of settings.
14. Demonstrable relevant experience in an office administration capacity.
15. Experience of a range of software packages including Microsoft Word, Powerpoint, Outlook and Excel (incl. complex formulas).
16. Well developed interpersonal skills in customer care.
17. Excellent communication skills.
18. Good organisational and planning skills.
19. Understanding of a range of procedures and processes.
20. Ability to prioritise work and work on own initiative whilst under pressure.
21. Proficient I.T. skills which include a working knowledge of Microsoft packages.
22. Ensuring confidentiality, diplomacy and discretion are maintained at all times.
It would be great if you also have
23. ECDL or equivalent proficiency.
24. Experience in dealing with customer care issues.
25. Analysis and provision of general information.
26. Experience of working with Partner agencies, including the voluntary and independent sectors.
27. Experience of working in Primary Care.
28. Experience of working with databases and/or knowledge of Microsoft Access.
29. Previous call centre or equivalent experience.
30. Excellent verbal, listening and written communication skills.
31. An ability to work as part of a team and independently if required.
Contract type
32. Permanent
33. Full time
34. 37 hours
Location and Working Pattern
This role will be based in Corporate - Salus, 14 Beckford St, Hamilton ML3 0TA.
Home working may be available following satisfactory completion of all necessary training
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
For enquiries regarding the application form or recruitment process, please contact Heather Lamont,
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
35. A minimum of 27 days annual leave increasing with length of service
36. A minimum of 8 days of public holidays
37. Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
38. Paid sick leave increasing with length of service
39. Occupational health services
40. Employee counselling services
41. Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .