Leaseholder Communication Manager
Halifax (Office-Based)
We are currently recruiting for a Leaseholder Communication Manager to join a fast-growing and forward-thinking property management business.
This is a pivotal role, acting as the key link between the business and a large portfolio of property investors. You will take ownership of all leaseholder communication, translating complex financial and operational data into clear, meaningful insights while ensuring a high standard of service and compliance.
This opportunity is ideal for a law graduate or commercially minded professional looking to apply legal knowledge in a dynamic, operational environment.
The Role:
* Acting as the main point of contact for leaseholders, managing all enquiries via phone, email, and written correspondence
* Providing regular updates on property performance including income, occupancy, and arrears
* Producing high-quality newsletters and investor communications
* Translating financial and operational data into clear, accessible information
* Supporting arrears management and resolving account queries in collaboration with finance
* Reviewing contracts, leases, and supplier agreements to identify risks and obligations
* Monitoring legislation across PBSA, BTR, and HMO sectors and advising internal teams
* Supporting compliance across property, legal, and data protection requirements
* Driving adoption of a digital leaseholder platform and improving user engagement
* Working closely with internal departments including finance, maintenance, and lettings
What Were Looking For:
* Law degree (LLB or equivalent) or strong legal/commercial background
* Experience in a customer-facing, compliance, or operational role
* Strong financial literacy and ability to interpret reports and statements
* Excellent written and verbal communication skills
* Strong IT skills, including CRM systems and Microsoft Office
* Ability to manage stakeholders and handle complex or sensitive queries
* Highly organised with strong attention to detail
* Calm under pressure with a proactive, solutions-focused approach
Desirable:
* Experience within property, leasehold, PBSA, BTR, or HMO sectors
* Knowledge of service charges and lease structures
* Professional qualifications (IRPM, ARLA) or willingness to work towards
Why Apply?
* Opportunity to play a key role in a growing business
* Exposure to commercial and legal aspects of property management
* Involvement in digital transformation projects
* Clear progression and development opportunities
If youre looking for a role that combines communication, analysis, and commercial awareness within a growing sector, apply now or get in touch to find out more
J-18808-Ljbffr