We have an exciting opportunity for a Medicalreceptionist / administrator to join our friendly well-established team. The hours will 34 per week working Monday 8am-4pm, Tues 9am-4pm, Wed 1pm-6.30pm, Thur 1pm-6.30pm Fri 9.30am-6.30pm.
The successful candidate will need to provide ahigh level of Reception/Customer Service to our patients as well as supportingthe secretarial team. We will expect them to enjoy working in a generalpractice environment and be prepared to go the extra mile.
The role of medical receptionist is very demanding,so we are looking for someone who is confident, has excellent communicationskills, is highly organised and good at multi-tasking. It is not ideal for those seeking reduced responsibilities or a semi retirement role.
The successful Candidate must be computer literateand have a flexible approach to working.
Experience of working in a busy office environmentwould be an advantage
Main duties of the job
Offering support advice and guidance to patients booking appointment and dealing with a range of queries.
To be responsible for undertaking a wide range ofsecretarial and administrative duties and the provision of administrativesupport to the multidisciplinary team. This role offers great variety andduties can include, but are not limited to, working on reception, takingtelephone calls, the processing of information (electronic and hard copy),liaising with multidisciplinary team members and external agencies such assecondary care and community service providers and in accordance with currentpolicies, including the use of the electronic referral service (ERS).
About us
We are a well established team of 7 GP's, offering services forover 8200+ patients in Longridge in the heart of the Ribble Valley.
We are a training practice supporting ST3/ST2 Doctors, FY2 and medical students. We have a multi skilled team of Anp's, Practice nurses, HCA, Physio and Clinical Pharmacist.We also have an excellent reception/admin team. Our core value is to support patients and offer good quality care.
Job responsibilities
JOB TITLE:RECEPTIONIST/ADMINISTRATOR
REPORTS TO:PRACTICE MANAGER
Job summary:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Providing secretarial duties typing letters, referrals and reports using a dictation system.
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* Experience of working with the general public
* Clear, polite telephone manner
* Effective time management
* Ability to work as a team member
* Ability to follow policy and procedure
* Flexibility when working able to cover extra hours when needed.
* Experience of working in a health care setting
* Experience of Emis computer system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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