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Service Desk Analyst (Previous Relevant Experience is Required), Newport
Client:
Telent
Location:
Newport, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Salary and Benefits: Competitive starting salary, uncapped overtime, 20% shift uplift, training, 26 days leave, career development
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts, with opportunities for training and career growth.
This is a 4 days on / 4 days off shift role, working 11-hour rotating shifts from our modern office in Camberley (GU15 3YL).
Our Technology Teams at Telent are dedicated to bringing the digital revolution to homes, infrastructure, and businesses. Join us to make a significant impact by helping keep the nation's critical infrastructure connected and protected 24/7.
Responsibilities include:
* Act as the first contact for incidents, requests, and queries via multiple platforms
* Log and track incidents and requests
* Provide excellent customer service
* Follow up and update customers
* Attend training sessions
* Order and coordinate spare parts and engineer resources
* Maintain customer rapport and incident ownership
* Coordinate with vendors and escalate issues as needed
* Meet KPI targets
Candidate profile:
The ideal candidate is passionate about customer service and communication, with experience in retail, customer service, or administration. Technical experience is not mandatory, but proficiency in Microsoft Office is required. This role is suitable for those eager to develop a long-term career in customer support.
Key requirements:
* Experience in customer service, retail, or coordination in demanding environments
* Proficiency with Microsoft Office applications
* Call handling and customer service experience
* Ability to work independently and in teams
* ITIL awareness is desirable but not essential
What we offer:
Opportunities for career development across sectors, roles, and technologies, with an inclusive culture that values diversity and individual contribution.
Additional benefits include:
* Company matched pension scheme (4-6%)
* Family-friendly policies
* Occupational health support
* Discounts via Telent Reward scheme
About Telent:
Telent specializes in designing, building, supporting, and maintaining critical digital infrastructure across the UK, with a team of over 2,500 dedicated professionals committed to excellence.
Our values:
* Be Inclusive
* Take Responsibility
* Be Customer-focused
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