Looking to join a dynamic, customer-focused team in the energy sector?
We’re looking for a driven and organised Customer Service Delivery Coordinator to support a growing Customer Experience team for a award winning energy company in Bury.
If you have a talent for relationship management, solving queries, and delivering top-tier service, this role could be a great fit.
This is your opportunity to be part of an independent energy provider where service quality and teamwork are at the heart of everything we do.
Monday to Friday, 8:30am – 5:00pm with Flexitime
Salary: £25,000-27,000 + bonus + benefits
25 days holiday
~ Yearly bonus (based on company and personal performance)
~ Free on-site parking
~ Wellbeing support
~ Access to an on-site gym
~ Exciting social and team-building events
Act as the primary point of contact for key accounts
Manage and resolve a range of account-related queries
Support the continuous improvement of services offered to key clients
Investigate and resolve billing issues from managing agents
Be the key contact for AMR rollout programmes and report on challenges/performance
Ensure complete and accurate half-hourly data is shared with managing agents, resolving issues promptly
Support the rollout of new products and services through effective communication
Provide aftersales and customer care support to back-office operations
Generate both regular and ad hoc reporting
Computer literate, especially in Excel and Outlook
A background in account management
If you're passionate about service and love building client relationships, click ‘apply now’ — we’d love to hear from you!