Night Residential Concierge
London, UK
Full-time
Company Description
Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.
At Raffles, you arrive as a guest, leave as a friend and return as family.?
Job Description
Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. The OWO Residences by Raffles.
Working with the Residents Relations Manager overseeing all aspects of concierge, and resident check in/out arrivals/departures and the residents journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.
You will work in close contact with Security, F&B, Housekeeping, Engineering and Spar departments to ensure a smooth and consistent service, surpassing the residents expectations.
Qualifications
-
Additional information
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
Staff meals whist on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Life Assurance 1x salary
Employee assistance program, including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether thats a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accors extensive brand portfolio.
TPBN1_UKCT