Job Advert: Customer Agent
Location: Carmarthenshire
Employment Type: Temporary
Number of Positions: 1
Start Date: 3 November 2025
Duration: 12 Weeks (until 31 January 2026)
Hours: 37 hours per week (Monday to Friday, 08:30 - 18:00, flexible with home working)
Salary: Competitive PAYE: £12.84+ per hour | Umbrella: £16.061
Are you enthusiastic, energetic, and eager to help? NRW People is excited to offer a dynamic temporary Customer Agent role with Carmarthenshire County Council. Starting 3 November 2025, this 12-week position offers a chance to be the first point of contact for residents, delivering top-notch customer service in a varied and flexible role.
What You’ll Do:
* Handle a wide range of enquiries via phone and online, including service requests, appointments, application advice, and form assistance.
* Resolve 80% of contacts at first point, acting as a customer advocate with courteous, efficient, and bilingual support.
* Manage social media responses, utilise IT systems, and support administrative tasks, with some home working and occasional office visits.
* Make decisions on service eligibility, assist with debt recovery, and collaborate with teams to boost satisfaction.
What We’re Looking For:
* A self-motivated individual with a polite and helpful nature
* Ability to work 37 hours/week (08:30 - 18:00) in a hybrid setting, adapting to diverse enquiries.
* Candidates must reside within a reasonable commuting distance to Carmarthenshire office locations.
Essential Requirements:
* Eligibility to work in the UK.
* Up-to-date CV (to be submitted with application).
* Criminal Convictions Declaration (to be submitted with application).
* Confidentiality Agreement (to be submitted with application).
Why Join Us?
This role offers a rewarding opportunity to support the community, with competitive pay and a flexible hybrid work pattern. Based in Carmarthenshire, you’ll join a supportive team and make every day different!
How to Apply:
Ready to assist Carmarthenshire residents? Submit your CV, Criminal Convictions Declaration, and Confidentiality Agreement to NRW People today! Contact us at 01443 230222 or visit for more details. Don’t miss this opportunity to join a dedicated team – apply now!
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