Overview
One Stop • March • Apply by 03-Oct-2025
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
What is in it for you
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and we are always looking for enthusiastic individuals to join our growing team!
Flexibility and Benefits
Flexible Working
We know life looks different for everyone. We welcome chats about flexible working and will discuss how we can support you during your application. Whether you are at the start of your career or balancing other commitments, we can explore suitable arrangements.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please view the Careers Page and scroll to the bottom.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community and Inclusion
Community Involvement
Being part of the community is at the heart of what we do. We support local charities and groups and partner with national organisations. We have raised substantial funds for good causes and helped reduce food waste through our partnerships.
Diversity & Inclusion at One Stop
We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. We offer reasonable adjustments throughout the recruitment process to ensure equal opportunity. For information on accessibility support, please inquire during the application process. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable application is received earlier. We encourage you to submit your application as soon as you can.*
Responsibilities
* Know our customers and serve them with passion and pride, delivering great natural service.
* Encourage customers to provide feedback through the 'have your say' survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to ensure safe working practices at all times.
* Participate in seasonal, community and charity events to create a welcoming atmosphere.
* Be knowledgeable about store performance and understand the role in delivering store profitability.
* Demonstrate our values, make everyone feel welcome, and follow store policies.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Maintain safety by following procedures and wearing appropriate safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls on self-service checkouts and explain actions to customers.
* Keep work areas clean, tidy and organized, with aisles clear of congestion.
* Occasionally run the shift in the absence of the Shift Leader or Store Manager.
* Follow all training to keep yourself and others safe and compliant.
* If this store has a Post Office Local, duties include day-to-day Post Office operations and you must pass a background check. If checks fail, the offer will be withdrawn.
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