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About RHI
RHI is a growing and forward-thinking security and technology contractor, specialising in CCTV, Access Control and Cyber/Technology systems delivered to some of the UK's largest Utility and Infrastructure clients, including works under the National Grid Technology Framework, National Gas Transmission frameworks and other high security installations.
RHI continues to expand during an exciting phase of growth and is committed to delivering work that is safe, compliant, high quality and professionally executed. We are now seeking a Quality Advisor to support initially our Cyber/Technology Team, with development into civils, earthing and fabrication functions, and ensure the highest standards of quality, workmanship and compliance across UK-wide projects.
UK travel is a requirement of the role, therefore a full UK driving licence is mandatory.
About the Role
As a Quality Advisor, you will play a critical role in ensuring that all works are delivered in line with company procedures, client standards, industry regulations, UK Legislation and contractual requirements. You will work closely with Project Managers, Project Engineers, site teams and clients to promote a strong quality-focused culture across the business.
You will provide independent assurance, conduct inspections and audits, support continuous improvement, and ensure that quality is embedded at every stage of project delivery within the various operational environments.
Key Responsibilities
1. Ensure all projects are delivered in accordance with RHI quality systems, procedures and project documentation
2. Support the development, implementation and continuous improvement of the Quality Management System (QMS)
3. Carry out site inspections, quality assurance audits and compliance checks across UK-wide projects
4. Review job packs, Data Books, inspection and test plans (ITPs), commissioning records and as-built documentation
5. Verify that installations meet design specifications, workmanship standards and client requirements
6. Ensure works comply with relevant legislation, industry standards and client frameworks, including utilities environments
7. Identify quality related non-conformances and support corrective and preventative actions
8. Work closely with Project Managers and Engineers to resolve quality issues pragmatically, efficiently and professionally
9. Promote best practice in installation quality, testing, inspection and documentation control
10. Interface professionally with clients, subcontractors and internal stakeholders
11. Provide guidance and support to site teams on quality expectations and requirements
12. Maintain accurate quality records and reporting
13. Support audits from clients, principal contractors and external bodies as required.
Essential Competencies & Qualifications
14. Familiarity with ISO or formal Quality Management Systems
15. Proven experience in a Quality, Assurance, Compliance or Inspection role within a highly regulated environment
16. Strong working knowledge of quality management systems, procedures and compliance requirements
17. Experience supporting or delivering quality audits, inspections or assurance activities (internal or client-facing)
18. Understanding of utilities, infrastructure, energy, construction or technology-based projects
19. Ability to interpret and assess design information, specifications, standards and workmanship quality
20. Experience working to strict client, regulatory and safety frameworks
21. Strong understanding of Health, Safety and Quality principles and their application on live sites
22. Excellent written and verbal communication skills, including report writing
23. High level of attention to detail and ability to identify non-conformances and improvement opportunities
24. Full UK Driving Licence with a good driving record
25. Ability to pass background national security checks and drug & alcohol testing in line with company policy (Drug Free Workplace)
Advantageous (Not Essential)
The absence of any of these would not be a block to your employment as full and relevant training will be given. They would only be desirable to have.
26. Experience working on National Grid, National Gas or similar utility frameworks
27. Experience within gas, electricity transmission, substations or critical national infrastructure environments
28. Experience of nuclear or petro-chem clients and environments
29. Experience supporting client audits or regulatory inspections
30. EUSR Safety, Health & Environmental Awareness (Gas or Power)
Skills & Personal Attributes
31. Quality‑driven mindset — doing it right first time matters to you
32. Strong observational skills, particularly for Quality, Health & Safety compliance
33. Confident and professional when engaging with clients, senior management and site teams
34. Highly organised with the ability to manage multiple priorities across UK-wide projects
35. Comfortable working independently in a field-based role
36. Ability to confidently challenge poor quality or non-compliant work in a constructive, professional manner
37. Positive and proactive attitude that promotes high standards and continuous improvement
38. Calm and effective under pressure.
39. Focused on delivering project objectives safely, compliantly and in line with client and regulatory expectations
40. Be self driven and able to plan your own diary, giving regard to client KPIs, QHSE function aims and company aims.
41. Be able to join an established unit and make friendships.
Why Join RHI?
You will be an integral part of the QHSE Function, helping to ensure that RHI continues to deliver safe, compliant and high-quality solutions to critical national infrastructure clients. This role offers exposure to major utility frameworks, high security environments, confidential data, career development opportunities and the chance to make a real impact during a period of rapid and extensive business growth.
Working within the QHSE Function you will be part of a close and supportive unit with excellent personal relationships and comprehensive IT support and facilities.
Personal learning and development is positively encouraged and supported both by your Manager and the business in general.
Job Title: Quality Advisor – RHI
Salary: DOE
Job Type: Full-time, Permanent
Working Pattern: UK-wide, field-based
Work Location: WFH with regular reporting to Head Office (NE20 0RQ)
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .