Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your skills can truly make a difference? Would you like to be part of a company that is leading the way towards a sustainable future? If you answered yes, then keep reading! We are currently looking for a Customer Accounts Representative to join our busy team in Shipley, West Yorkshire!
As a Customer Accounts Representative, you will be responsible for providing accurate and timely billing and metering administration, alongside delivering exceptional front-facing customer service. Your role will involve managing billing cycles, maintaining critical customer data, and ensuring all customer queries are resolved to the highest standards. You will have the chance to be an ambassador of our ethos, collaborating across teams to enhance the overall customer experience.
Hours of Work: Full-Time
Customer Accounts Representative Requirements:
* Proficient in Microsoft Office Suite
* Strong navigation skills on social media platforms
* Excellent conflict resolution abilities
* Outstanding communication skills, both verbal and written
* Proven problem-solving capabilities and ability to prioritise tasks in a multi-tasking environment
Meet the Organisation: Who We Are and What We Do
At Switch2 Energy, we are the UK's most experienced provider of end-to-end solutions for heat networks, playing a crucial role in achieving the government’s net zero carbon targets. We are committed to optimising energy efficiency for our customers—local authorities, housing associations, managing agents and private developers—while ensuring affordability and sustainability. Our innovative approach to energy network solutions makes us leaders in our field.
If you think you are suitable for this Customer Accounts Representative role, please apply now! Join us in revolutionising the energy sector and helping communities thrive sustainably!
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