Another Place Hotel, The Lake – a place to take your
hospitality career to new heights. With a team that values connection,
flexibility, variety, and challenge, we're all about making a meaningful impact
on our guest’s holiday. Our three core values - We Care, We Notice, We Change –
show what it means to work for a hotel which goes above and beyond for our team
and guests. At Another Place The Lake, we don't just provide a place for our
guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime.
Does helping others have the holiday they deserve bring you
happiness? Do you love seeing guests smile because of the effort you’ve made?
Can you spot problems a mile off and work fast to resolve them? Then you could
be the Night House Manager we’re looking for.
The role:
The main duty of the Night House Manager is to be responsible for the operation
of the hotel during the night, while running night audits and providing
friendly and efficient reception service. This role is contracted for 40 hours
per week, four nights out of seven, and own transport is essential.
What your nights could look like:
* Oversee
and assist in the smooth running of all guest-related issues
* Have
a physical presence at the front desk until all guests have returned to
their rooms
* Ensure
the night audit is run accurately and in line with SOPs
* Prepare
the arrival cards and charge cards for the following day’s arrivals
* Carry
out regular floor checks
* Prepare
and deliver any room service orders
* Oversee
the night cleaner and ensure all areas are being cleaned to the required
standard
* Ensure
the internal security of the building. I.e. External doors are locked and
secure, CCTV is monitored regularly
* Be
responsible for the cleanliness of the reception area, and the cleaning
and maintenance of the open fires
* Advise
senior management of any major incident as per emergency contact sheet
* Enforce
and comply with all company policies and procedures which are fundamental
in maintaining effective performance, communication and good business
reputation
* Provide
a detailed handover to the early House Manager, including any guest
related or maintenance issues
* support
the management team with any relevant administration tasks as required
Job skills and requirements:
* A
minimum of two years’ experience in a similar role
* Experience
of running night audit
* Excellent
communication skills
* Diplomatic
nature
* A
sound knowledge of a hotel integrated PMS system
* Good
knowledge of Microsoft office, Word, Excel & Outlook
* Previous
front-of-house experience
* First
Aid qualification is preferred
* Current
Enhanced DBS check is preferred
* Fire
warden experience is preferred
* Ability
to remain calm under pressure
* Commitment
to customer service
* Strong
team player, with bags of enthusiasm and personality
What we can offer in return:
* A
relaxed, professional place to work in a beautiful location – right on the
shores of Ullswater
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends & family to stay at Another Place and
Watergate Bay Hotel
* Team
discounts on treatments in Swim Club
* Discounts
for you and your friends & family to eat at our restaurants: at
Rampsbeck, Living Space, Glasshouse and The Brackenrigg
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located in 18 acres of Lake District National Park, you'll
never be short on inspiration. Working at Another Place isn't just a job - it's
a transformative career opportunity. Apply now and join us in creating
memorable experiences that our guests and team remember for a lifetime.