We are looking for an EXPERIENCED SERVICE ADVISOR to join a main dealer based in Plymouth.
You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.
Efficiency, alongside a top-quality customer service, will be your priorities.
Key activities will include:
* Processing Aftersales bookings via face to face, telephone and internet contact.
* Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
* Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
* Presenting and upselling approved products and services.
* Completing all related administration (invoicing, data inputting etc)
For this specific role, you MUST have direct experience, demonstrating the key core skills – face to face customer service, motor vehicle knowledge and good IT competencies and up to date systems / process knowledge.
You’ll be working with a well-known motor group alongside a household-name, quality automotive brand.