Overview
Are you a proactive team player with a positive attitude and a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and want to be part of a company that champions innovation, inclusivity, and personal growth? If so, we’d love to hear from you!
About the Role: We’re looking for a Customer Legal Administrator with strong administrative skills and a confident communication style. You’ll be the first point of contact for new and existing clients, helping them navigate their legal journey with clarity and care. This is a fantastic opportunity to join a dynamic team and make a real impact in people’s lives.
This role follows our hybrid working model: Working between the hours: 8:00am – 5:00pm on a 35 hour contract.
About Slater and Gordon
Slater and Gordon is a leading consumer law firm with a mission to make world-class legal services accessible to everyone. We’re powered by technology and driven by people—supporting our customers every step of the way. We celebrate diversity, encourage different perspectives, and foster a culture where everyone feels valued. Our values guide everything we do and ensure we’re all working toward the same goals.
Key Responsibilities
* Serve as the first point of contact for new clients and external partners
* Understand client needs and deliver outstanding customer service
* Manage enquiries and case updates using bespoke databases
* Handle multiple inboxes and prioritise tasks effectively
About You
* Professional and confident telephone manner
* Excellent written and verbal communication skills
* Strong organisational and time-management abilities
* Able to compose clear, well-structured emails tailored to client needs
* Comfortable using Microsoft Office and managing digital correspondence
What We Offer
* Hybrid working
* 25 days holiday plus option to purchase 5 extra days
* Pension scheme
* Health cash plan
* Life assurance
* Income protection insurance
* Cycle to work scheme
* Eyecare vouchers
* Career development support within an award-winning law firm
Interested? Apply today and become part of a team that’s transforming legal services for the better. Please note: Vacancies may close early depending on application volume.
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