Job Description Job title: Casualty Claims Handler Salary: £31,000 Location: Glasgow PURPOSE OF ROLE We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service. RESPONSIBILITIES Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000 Identify and handle customer complaints effectively Negotiate settlement of claims and ensure high levels of customer care Engage with internal partners and clients to ensure fair and robust investigation of claim cases Participate in audits when required QUALIFICATIONS Previous claim handling experience Experience in the financial services or insurance sector preferred Experience dealing with Casualty Claims is advantageous Proficiency in Microsoft Office applications EXPERIENCE Proven work experience in a customer-facing environment Experience working in a commercial insurance claims environment is advantageous SKILLS Excellent customer service skills Strong written and verbal communication skills Ability to acquire new IT skills DAY-TO-DAY Handling a portfolio of up to 350 casualty claims Dealing with policyholders and brokers Attending review meetings Providing a professional claims service at all times If you have the relevant experience or know someone that does please contact us now on 07 458 162 859 or email us at admin@lawesgroup.co.uk .