A superb new opportunity has arisen to join a fast-paced, friendly and commercial customer service team in the role of Customer Service Assistant.
The organisation has a wonderful, supportive and sociable culture and is a great place to work!
Main duties will include:
Sales Support
* Ensure KPIs are met to deliver excellent customer service and strive to exceed customer expectations wherever possible
* Confirm receipt of orders to all customers within 24hrs.
* Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
* Process sales orders through to delivery.
* Arrange delivery of sales orders with hauliers/shipping lines.
* Raising customs, import and export documentation where required.
* Raise sales contracts & call offs.
* Maintain all Contract records, shipment and delivery spreadsheets accordingly.
* Obtain and issue Quality Certificates.
* Raise sales invoices.
* Handle general customer enquiries.
* Handle straightforward customer complaints.
* Maintain complaint records.
* Process sample requests and maintain records.
* Maintain sales commission records.
* Maintain distribution cost records.
PURCHASE
* Obtain and save all relevant paperwork from suppliers.
* Process Purchase orders through to delivery.
* Raise Purchase contracts and call offs.
* Validate purchase invoices and resolve disputes.
* Communicate with Suppliers regarding specific requirements.
* Maintain Supplier contract records.
STOCK CONTROL
* Responsible for ordering stock in accordance with requirements.
* Arrange delivery of stock orders with hauliers/shipping lines.
* Book stock onto system within 24hrs of arrival.
* Maintain stock records ensuring all data inputting is accurate for all products.
* Ensure stock rotation is adhered to.
* Weekly stock balancing between warehouse, stock records and systems completed.
* Stock discrepancies investigated and completed in a timely manner.
INTERNAL COMMUNICATIONS
* Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
* Highlight operational issues immediately to your Direct Line Manager.
* Ensure Sales Managers are aware of operational issues as and when they occur.
* Quote customers as delegated by Sales Managers.
* Appoint and instruct supply chain contractors (if requested).
* Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.
GENERAL RESPONSIBILITY
* Carry out other functions as requested by management.
* Operate within the Company BRC quality system.
* Ensure all filing is completed in a timely manner.
* To act professionally and respectfully at all times to all employees.
* To communicate professionally at all times with customers.
* Post - Outgoing (franking, take to Post Box / Post Office).
* Ensure Office housekeeping and cleanliness is all employees responsibility.
* Keep own desk area clean and tidy.
INDL
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