Social network you want to login/join with:
? Location: Steven Bartlett’s HQ in Shoreditch, London (5 days/week in-office)
? Start Date: ASAP!
? Reports to: Co-Founders
? Works With: All departments: Sales, Finance, Marketing, Product, Procurement, Fulfilment, Demand Planning
Overview
PerfectTed, the fastest growing energy drink brand in the UK and the largest matcha brand in Europe, is hiring a Head of Operations to lead the backbone of our business as we scale from £40M to £100M+ revenue.
This role will lead the full operational structure - people, processes, and performance - across all SKUs: cans, pods, sticks, and pouches.
We are also entering new markets, including the U.S., where we’re setting up new manufacturing partnerships, and this role will play a critical part in international supply chain strategy, U.S. compliance, and partner onboarding.
This isn’t just supply chain - it’s company-wide performance architecture. From process design and people leadership to system implementation and cross-functional collaboration, you’ll build and oversee a high-output ops team across formats and countries.
You’ll run ops with the precision of a Formula 1 pit crew. You’re part operator, part strategist, and part mentor. You bring structure and clarity where there’s chaos. And you thrive in a high-energy environment that moves fast.
Key Responsibilities
* Lead and mentor ops functions across production, fulfilment, procurement, and planning
* Manage a hybrid matrix team, including category leads (Powder, Drinks) and central functions (Procurement, Logistics, Demand Planning)
* Define clear roles, accountability, and workflows to reduce duplication and elevate team efficiency
* Build a roadmap for internal capacity: who, what, and when to hire next
? Systems & Processes
* Overhaul internal ops systems (Notion, Excel, Unleashed, GSheets, etc.) to increase visibility and reduce waste
* Establish S&OP rhythms, planning cycles, and decision-making cadences
* Drive automation and digitisation of processes where possible (Zapier, AI agents, macros)
* Champion accurate forecasting, strong inventory control, and data-led decision making
* Work closely with Sales and Marketing to map plans to stock, production, and launch readiness
* Translate commercial strategy into capacity planning, budgeting, and supply chain execution
* Provide detailed Excel dashboards to Founders and Finance with data-driven operational insights
? Executional Firepower
* Step in to troubleshoot critical issues (stockouts, delays, QCs, run failures)
* Liaise directly with top co-man partners, freight providers, and retailers when needed
* Ensure the brand’s operational performance matches the excellence of its consumer brand
Requirements
* 7+ years in operations, with 3–5 years at senior level (Head of Ops / Supply Chain / Logistics)
* Experience in high-growth food & bev - ideally with canned drinks and/or ambient powders
* End-to-end supply chain expertise, including working with major UK retailers (Tesco, Sainsbury’s, Ocado, etc.)
* Proven track record building and leading high-performing teams
* Advanced Excel skills - you speak spreadsheet, live in Gantt views, and audit models on the fly
* Commercial awareness and ability to interface across functions
* Strategic yet hands-on - entrepreneurial, solutions-driven, and constantly optimising for efficiency
* Proactive communicator with high energy who thrives in fast-paced environments
* Must have full right to work in the UK, and be available to work in-office 5 days/week
? Nice-to-Haves:
* Previous Head of Ops or Ops Director role in high-growth food/drink startup
* Familiarity with Unleashed, Notion, Zapier, Airtable, or similar
* Operational knowledge across international markets (EU/US)
* Exposure to product innovation timelines, NPD ops, and rapid retail rollout
What We Offer
* Competitive salary and performance incentives
* EMI options scheme (real equity upside)
* Career growth opportunities and training
* Work alongside the Flight Studio team at Steven Bartlett’s HQ
The Ideal Candidate Is:
* Strategic and operational - a planner and a doer
* Incredibly organised with a bias for clarity
* A confident, calm leader who makes high-stakes decisions swiftly
* Passionate about building systems that scale
* Excellent with Excel - and demanding when others aren’t
We’re in our fourth year, having done £10M last year and on track to hit £40M+ this year. This is a rare opportunity to take the reins of one of the UK’s fastest-scaling FMCG brands - at the inflection point of scale.
For more information please contact Ella Beaver - People & Culture Manager: [emailprotected]
#J-18808-Ljbffr