Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway!
We a have great opportunity for someone to join the team, as an evening Customer Service Advisor.
Location: Burnet Road, Norwich
Working Hours: Monday- Friday 4on, 4off shifts with 11 hr workday with 1 hr unpaid lunch break
Key Responsibilities:
* Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
* Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
* Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.
What We’re Looking For:
* Proven experience in a phone-based customer service role.
* Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
* NVQ in Customer Service and educated to GCSE level (desirable).
* Excellent verbal and written communication skills.
* Outstanding customer service skills, including empathy, understanding, and problem-solving.
* Ability to think laterally and work independently when required.
Please see the attached Job Description for full details of your day-to-day duties and responsibilities.
Applications may be reviewed, and candidates invited to interview ahead of the close date.
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